In today's highly competitive markets, any edge in sales or service you have over your competitors can make the difference in whether you gain or lose a sale. In this world of automated, touch-tone customer help systems, the ability to chat with a live person through a website is a standout feature.
Having such a feature on your website, especially when a competitor doesn't, may be the crucial selling point that compels a potential customer to choose you over a competitor.
As the Internet has matured, online shoppers have become savvier and are expecting more from online sellers. Increasingly, they want their online transactions backed up with live customer support, just as they would have in a brick and mortar store.
According to a poll by Andersen Consulting, almost 62 percent of Internet consumers said they would purchase more products online if live customer support were available.
Baytech Can Incorporate Many Enhancements to Your Online Chat:
- Easy Installation: chat functionality can be added with just few snippets of code added to your web page
- Customizable Chat Button: choose a professional-looking predefined chat button or you use your own
- Proactive Chat: initiate chats with website visitors
- Quick-loading Chat Window: well-tuned JAVA script makes this is a fast and smooth-running application
- Multiple Host Functionality: you can conduct private chats with several site visitors simultaneously
- Secure Operation: chats about sensitive information can be conducted securely using industry standard 256-bit SSL encryption
- Mobile Monitoring: chats can be conducted from any computer connected to the Internet, using the optional web-based operator console
- Chat Transcripts: complete transcripts of chat sessions can be automatically emailed to one or multiple addresses at the close of the sessions
- Customizable Chat Window: the customer chat window can be customized to fit the color and theme of your site
- "Canned" Messages: send customers pre-written answers to commonly asked questions
- Visitor Monitoring: receive a notification when a new visitor arrives at your site and monitor which pages he or she is viewing
- "Push" Pages: cause specific web pages to appear to prospective clients and visitors
- Active Chat Button: if no operators are available, the status of the chat button automatically changes to "leave a message"