FAQ

General Questions

      1. What is the process after I/we contact Baytech?
      2. How much is this going to cost?
      3. How long will it take to have a page or site completed?
      4. I already have a page/site. Can you help me improve it?
      5. Why pay a web designer when there are free web page makers online?
      6. Why choose Baytech to build your website?
      7. Can you assure me the quality of your work?
      8. Do you provide support after my site is completed?
      9. How long has Baytech been building websites?
      10. What kind of businesses do you work with?
      11. What types of backgrounds does your team possess?

Pricing

      1. How come Baytech does not have pricing on your website?
      2. What does a high quality Web site cost?
      3. What are your payment terms for web site design?

Web Development

      1. What programs are used to create websites and applications?
      2. What server environment do you specialize to develop applications?
      3. What are Baytech’s major technologies and how does it work?
      4. What if a client only needs “tweaking” of an existing website?
      5. Will my pages look the same in every browser?
      6. Why can’t I use any favorite font on my website?
      7. Do you offer Bi-lingual or Multi-lingual website development?
      8. Can I view samples of work before I hire Baytech Web Design?
      9. Can I see a proposal of how the work will be carried out before signing a contract?
      10. Can clients view their website as it is being developed?
      11. How long will a project take to complete?
      12. Do you have your own project management system?
      13. Do you offer revisions?
      14. Do you offer technical support or training?
      15. Do you offer content writing?
      16. Do you allow nondisclosure agreements?
      17. What about licensing and copyright issues?

E-Commerce and Shopping Carts

      1. How long does it take to build a shopping cart?
      2. What is all involved in shopping carts?
      3. Does Baytech own its own e-commerce product?
      4. Why is a shopping cart more expensive than a regular site?

Search Engine Optimization and Internet Marketing

    1. How do your Search Engine Optimization / Search Engine Marketing help increase our traffic?
    2. How long will it take to get my site listed in search engines?
    3. Do you guarantee the results?
    4. I want to come up in the top ten listings under “spas”. Can you do that?

General Questions

    1. What is the process after I/we contact Baytech?
      We will contact you and setup a first phone conference or meeting, where we will gather as much concrete info as possible to get your project started. You don’t have to have all content, images, info ready, as we are flexible to work with you as you go.
      Sometimes, depending on the project and prior communication, we will ask you to fill out a short questionnaire with common questions prior to this phone call, so we have a better idea of your goals and objectives.

      Back to Top

    2. How much is this going to cost?
      For many projects (i.e. web/e-commerce development, localization, audio/video editing, content writing, website updates) it really depends on the scope of the project. Our prices are competitive and fair. Please feel free to request for a proposal. The more information your provide us, the more accurate the quote.

      Back to Top

    3. How long will it take to have a page or site completed?
      That also depends on the scope of the project on on how ready you are with content, images, products, etc. If we have all we need from you to finish your website, a simple 5-7 brochure site can be done roughly within 5-10 days. Larger and more complicated sites will take longer. Changes in content/images/etc. during the development process, increase in scope, or incomplete information will delay the project, of course.

      Back to Top

    4. I already have a page/site. Can you help me improve or re-design it?
      Absolutely! Request a free price quote and don’t forget give us your website address/URL!

      Back to Top

    5. Why pay a web designer when there are free web page makers online?
      Because like all other professions or trades, web development is a professional art. There are great, good and bad websites out there. We are professionals developing great, professional, efficient websites that fulfill your business or personal needs and goals.
      If your cousin can change the oil on your car, would you also let him rebuild your engine? Of course not – you leave that to a professional mechanic/machine shop. SAME WITH WEB DEVELOPMENT. Please don’t settle for less. If you go with a professional, you will save time and money. Same with the car repair. Even if you or your cousin somehow could rebuild the engine, it would take a huge amount of time, time that’s far more valuable than the little bit of savings you would get, not to mention the hassle and stress.
      Just because someone knows how to throw together images and text on a web page doesn’t make him/her necessarily a web designer!
      Free automatic website builders are not recommended, because they are limiting in terms of design and what you can do, and they are hard to optimize for Search Engines. But again, it all depends on your needs of your website.

      Back to Top

    6. Why choose Baytech to build your website?
      Because we provide you with superb quality work and excellent customer service. As a client you will get individual attention with excellent back and forth communication to deliver professional, clean, crisp websites with a high attention to detail.
      We also adhere to these web design/development best practices:

      • Clean, sharp and professional website look and layout
      • Easy navigation structure
      • Logical information structure
      • Excellent usability for the end user
      • Clean, sharp and visually pleasing graphics
      • Clean code
      • Websites adhere to common HCI and Internet Marketing practices

      Back to Top

    7. Can you assure me the quality of your work?
      Yes, we can. We set high quality standards for ourselves and strive to deliver these standards. However, if something is not “to your liking”, that has nothing to do with the quality of our work. However we don’t even let it get that far. We make sure that you like our designs, services, products before we spend time on the development. Communication and organization is essential, and we maintain a high profile in this.

      Back to Top

    8. Do you provide support after my site is completed?
      Of course we do. The level of support depends on your needs and budget.

      Back to Top

    9. How long has Baytech been building websites and mobile apps?
      Baytech has been in business since 2001, designing and developing websites and apps for small businesses, start-ups, and enterprises.

      Back to Top

    10. What kind of businesses do you work with?
      We work with a broad range of company types [small start-ups, large corporations, nonprofits, B2B, B2C and more] across many business industries [technology, food, apparel, health + beauty, camps, travel, finance, arts, fair trade, and more.]
      Over the years, we’ve helped businesses improve customer service, market their products, and attract customers. Functionality requests range from basic to advanced. Our team takes the time to get to know your industry, organization, and competitors to ensure your site supports all of your goals.

      Back to Top

    11. What types of backgrounds does your team possess?
      With roots in Digital Media, Computer Science, and Marketing, Baytech has expanded its world-wide footprint, utilizing world-class talent, experience, and knowledge of many gifted individuals functioning as a fully integrated team. Our programmers and designers possess computer science and/or art backgrounds and possess bachelor’s degrees or higher. Their works have won numerous awards.Our innovative, creative and dedicated team is comprised of:

      • Web Consultants
      • Project Managers
      • Designers
      • Developers
      • Testing Engineers
      • Web Marketing Specialists

      Back to Top

Pricing

    1. How come Baytech does not have pricing on your website?
      At Baytech we build web strategies not just web sites. Obviously we cannot use cookie cutter pricing for our clients. It takes a lot of time and knowledge to develop an effective strategy that will accomplish, meet and exceed your expectations. There are many inexpensive ways to build a basic website. Many of these web based template builders are ideal for many small businesses. But, if you examine any successful web marketing effort you will quickly see that there is as much skill put into the traditional marketing and the web based marketing as building the web site. With all that said it is virtually impossible to provide standard pricing on our website. However, it is not difficult to meet with us so that we get a better idea of what makes your company tick. We can then come back with fixed priced Strategic Internet Marketing Proposal that will outline your exact costs, tasks and timeline.

      Back to Top

    2. What does a high quality Web site cost?
      There are hundreds of variables when developing a successful Web strategy. It is always difficult to spontaneously quote a price and Baytech will resist it.
      We will tell our clients that a successful Web strategy is no less a commitment than developing any market initiative. It takes patience, time, money and resources. We will also tell our clients that if they do commit to Baytech, a good Web strategy should not cost anything. A well conceived and executed strategy should provide a very quick pay back.
      For example, Baytech is developing a very expensive application for a Midwest manufacturing company. It is an application that will improve our client’s online presence, easily found by the search engines and makes the selection of a product extremely easy.
      We anticipate that this application will give our client a dramatic improvement in market share in their industry, resulting in a very good ROI. In the final analysis, was that an expensive development effort? Not really.

      Back to Top

    3. What are your payment terms for web site design?
      As is the industry standard, we require a 50% down payment to begin your project. After design sign off and before we move into programming, we collect 25%. Once we have completed and fufilled our scope, the final 25% is collected and your website is scheduled for launch.

      Back to Top

Web Development

    1. What programs are used to create websites and applications?
      We are expert WordPress, DNN (formerly DotNetNuke), Drupal, Expression Engine, Magento and PHP Frameworks such as Code Ingniter and much more. Our web programmers are well versed in programming languages to include: PHP, .NET, JavaScript, CGI, Ajax and several others.

      Back to Top

    2. What server environment do you specialize to develop applications?
      The team at Baytech is well versed implementing the sophisticated processes of developing large and complicated Web 2.0 portal developed in PHP/MYSQL or .net /SQL platforms. Baytech Expertise Matrix:

      Platforms Databases Languages General
      Windows

      Linux

      Unix

      Microsoft SQL Server

      MySQL

      ASP.NET, AJAX

      PHP, Perl

      Flash ActionScript

      HTML, DHML, XML

      C, C++

      XML

      JavaScript

      VBScript

      CSS

      Back to Top

    3. What are Baytech’s major technologies and how does it work?
      We are able to incorporate our own powerful technology solutions with selected third-party technical expertise, interfacing fresh technological functionality to any preexisting client blueprint.Baytech has the ability to leverage any pre-existing technology investment with a concentrated focus on any and all future applications.Baytech’s final products include Baytech CRM (Customer Relationship Management), Baytech CMS (Content Management System) and the Baytech e-commerce Store. However, Baytech’s real strength lies in the flexible, robust, scalable and customized solutions we are able offer to our clients. The team at Baytech is well versed with the sophisticated process of developing large and complicated Web 2.0 portal developed in PHP/MYSQL or .net /SQL platforms.

      Back to Top

    4. What if a client only needs “tweaking” of an existing website?
      We recommend that our client purchase our one year maintenance plan. We offer a discounted rate for more than a one-hour per month requirement. Please click here to talk to your web consultant for your web maintenance.

      Back to Top

    5. Will my pages look the same in every browser?
      Yes – for the latest browser versions of Internet Explorer 6+, Firefox 3.5+, Google Chrome 10+, Opera 10+, Safari 4+, on Windows XP, Vista, 7
      However, we can program specifically to have your website look the same on the PC and MAC/Linux (provided there are differences in the first place) at an additional cost. Most likely if your pages look good in Safari on Windows, they will look good on Apple.

      Back to Top

    6. Why can’t I use any favorite font on my website?
      Because not everyone in the world has every single font in the world installed, it’s that simple. You have the choice of about 20-30 fonts to use for text. These fonts come with almost every Windows and Mac operating system. If you want to use any fancy fonts, we will turn your text into graphics. Then you can have any font you want.

      Back to Top

    7. Do you offer Bi-lingual or Multi-lingual website development?
      Yes, we can build a website in any language. We develop fully dynamic language modules to integrate your site into a multi-lingual web-site. We provide full solutions including assistance translating your site and implementing your site into as many languages as you desire. The translations will be high-level marketing copies that engage dialog with a special focus on your international demographics.

      Back to Top

    8. Can I view samples of work before I hire Baytech Web Design ?
      Yes. We encourage you to browse our online portfolio. If you would like to see additional samples of previous client work, simply contact us by calling 1-866-913-9327×1 or by emailing us at consult@baytechwebdesign.com.

      Back to Top

    9. Can I see a proposal of how the work will be carried out before signing a contract?
      Yes. We want you to be completely satisfied with the end result, which is why we submit a detailed formal proposal before starting your project. Please review our Development Process

      Back to Top

    10. Can clients view their website as it is being developed?
      Yes. Our clients can view a live site during the production stage. Your site will be deployed to our testing server so clients can monitor their website’s progress on a daily basis.

      Back to Top

    11. How long will it take to have a page or site completed?
      That also depends on the scope of the project on on how ready you are with content, images, products, etc. If we have all we need from you to finish your website, a simple 5-7 brochure site can be done roughly within 5-10 days. Larger and more complicated sites will take longer. Changes in content/images/etc. during the development process, increase in scope, or incomplete information will delay the project, of course.

      Back to Top

    12. Do you have your own project management system?
      Yes. We have developed our own state-of-the-art project management system that helps us streamline the production process and enhance our internal communication efforts.

      Back to Top

    13. Do you offer revisions?
      We will provide free revisions before the final launching of a website, plus one-month of free minor adjustment after the work is completed.

      Back to Top

    14. Do you offer technical support or training?
      Yes, we do. We have a strict quality assurance process to ensure an error-free site as well as site compatibility with major search engines. For large complex applications, we will also do a load and stress test to ensure a fully functional and successful release. We provide a two-hour free training and technical support after your site launch.

      Back to Top

    15. Do you offer content writing?
      Yes, we offer content writing. We work with a talented pool of experienced content writers with diverse skills that will write high-impact copies. The sound copies integrated with our best-in-class design will help you increase traffic and influence users to take action.

      Back to Top

    16. Do you allow nondisclosure agreements?
      Yes. Baytech will gladly sign a nondisclosure agreement before starting your work. If a client cannot furnish an agreement, Baytech Web Design can provide one.

      Back to Top

    17. What about licensing and copyright issues?
      Baytech clients may sign a non-disclosure agreement. For more information about licensing and copyrights, please read the licensing and copyrights section in your proposal.

      Back to Top

E-Commerce and Shopping Carts

    1. How long does it take to build a shopping cart?
      That depends on how ready you are with your products list, pictures and other items. When we receive the final products list and pictures and if you have your shipping and payment methods as well as other details figured out, we can build a design-integrated shopping cart within as little as 1-2 weeks (based on a simple shopping cart with no more than 100 products). Extras and customizations, of course, will take a little longer.

      Back to Top

    2. What is all involved in shopping carts?
      You will need to supply us with product images, descriptions, prices, shipping and payment methods. If you want real-time shipping calculations, you will need to sign up with UPS, Fedex, DHL, USPS, Canada Post, etc. to enable that. We can then connect your shipping carrier account with the shopping cart. If you want real-time credit card processing, you will need to sign up with companies or banks, such as Authorize.net, Paypal Website Payments Pro, Paypal Payflow, Cardservices, etc. If you want real-time currency conversion for your site, you will need to sign up with Oanda.com. Most of these real-time solutions + more are supported in our shopping carts.

      Back to Top

    3. Does Baytech own its own e-commerce product?
      Yes. Baytech has developed its proprietary e-commerce site; Baytech Store. We have built hundreds of secure, fully functional ecommerce websites for clients in a diverse array of industries.

      Back to Top

    4. Why is a shopping cart more expensive than a regular site?
      A shopping cart involves complicated backend programming and database structure and connections. Therefore it is not as easy as a regular website. We offer several shopping cart solutions based on your needs and budget. Keep in mind that the more you spend, the more customizable it gets. Full design integration into the shopping cart/checkout pages is important nowadays for a professional look and to build trust in your website and company.
      We offer several cost-effective solutions for a shopping cart fully integrated in your site’s design. These shopping carts are fully customizable for all your e-commerce needs. Keep in mind though that special customizations will drive up the cost.

      Back to Top

Search Engine Optimization and Internet Marketing

  1. How do your Search Engine Optimization / Search Engine Marketing help increase our traffic?
    We ensure your site has been built with clean codes and clear structures. Our developers also work with title tags, header tags, bolding, meta tags, and more, which are important on-page factors for boosting traffic. We build a website that is up to W3 standard. Some of these SEO web design factors are often ignored by other web design firms. By choosing Baytech Web Design as your web designing firm, you save money on your Internet Marketing in addition to enjoying higher sales from increased traffic.

    Back to Top

  2. How long will it take to get my site listed in search engines?
    Currently anywhere from 2-12 months. It depends on the search engines, the amount of sites they are indexing, their will to index the site, and other factors. You and I have no control over their process.
    If you want your site indexed tomorrow, we suggest to run Google AdWords. We can help you write the ads and set up an account with Google and make cost versus click-thru calculations.

    Back to Top

  3. Do you guarantee the results?
    Yes and no. We cannot guarantee something that is out of our control. Specific results are in the control of search engines only. But we can guarantee our work done by best practices and its professionalism. Based on years worth of experience, we see a 95% success rate in search engine results and improvement due to our work. That is better than a guarantee of results that depends solely on the search engines themselves.

    Back to Top

  4. I want to come up in the top ten listings under “spas”. Can you do that?
    Yes and no. The question is how much is it worth to you. Currently to optimize for a word like “spas”, it would cost you tens of thousands of Dollars and it would take several months if not years to achieve a top 10 ranking on such a highly competitive keyword.
    Further, competitive keywords like spas, books, food, cars, etc. may be very difficult optimize for, since the history of a site being indexed in the search engines plays an important role. The sooner you get picked up by the search engines the better.
    Moreover, your target market probably would not search on keywords like that to find your site, unless you are one of the biggies. And if you are, you already come up well on these keywords anyway.
    So in this case, we strongly suggest to run Google AdWords on keyword phrases specific to your target market. It’s a cheaper and a more promising solution. We can assist you in getting started with Google AdWords.

    Back to Top